United Way of West Florida – VITA Site Coordinator (Volunteer Leadership Role)
Organization: United Way of West Florida (UWWF)
Program: Volunteer Income Tax Assistance (VITA)
Position Type: Volunteer Leadership
Location: Escambia & Santa Rosa Counties
Schedule: 1–3 shifts weekly, February–April (flexible)
About United Way of West Florida
United Way of West Florida fights for the health, education, and financial stability of every person in our community. Through the IRS-certified VITA program, we help hardworking individuals and families in Escambia and Santa Rosa Counties save money on tax preparation fees and access the refunds and credits they've earned.
About the Role
VITA Site Coordinators serve as on-site leaders who help manage daily operations at free tax preparation sites. Coordinators support volunteers, assist taxpayers, and ensure quality service in a fast-paced, mission-driven environment.
What You’ll Do
Lead the operations of a VITA tax site
Support teams of volunteers throughout each shift
Maintain compliance with IRS guidelines
Troubleshoot issues and communicate with UWWF staff
Create a welcoming and professional environment for taxpayers
Support high-quality, accurate tax return preparation
Training Provided (Free)
United Way provides all training at no cost:
IRS VITA Advanced Tax Certification
Site leadership training
Ongoing coaching throughout the season
Skills You’ll Gain
Leadership and team supervision
Operations and workflow management
Client service and communication skills
Real-world experience in financial stability programs
Problem-solving and decision-making
IRS tax law familiarity (Advanced level)
Who Should Apply
We encourage all to apply
Why This Role Matters
Last year, VITA volunteers helped return millions of dollars to hardworking families across Escambia and Santa Rosa counties. Site Coordinators play a key role in ensuring every taxpayer is treated with dignity and receives accurate, free tax assistance.
Contact Information
Matthew Newberry
Economic Empowerment Manager
United Way of West Florida
850-444-7033
matthew.newberry@uwwf.org
